Using an External Knowledge Base for OpsMgr

Summary I’ve been wanting to write a post on this topic for a while. Using an external knowledge base for OpsMgr is not something new. Many people have already shared their experiences on how to setup one up. My intention is to focus less on the technical side (i.e. How to set it up), but discussing what are the limitations of managing internal KB’s (company knowledge) natively within OpsMgr from both technical and organisational and social point of view and the how can we fill these gaps by using an external knowledge base management system. Please Note: this post is

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